1. Order Preparation & Dispatch

• Every jewellery order is carefully inspected, packed and prepared before dispatch.
• Orders may require up to 7 working days for preparation depending on the product and order specifications.
• Once your order is dispatched, you will receive an Email or SMS containing your shipment tracking details.

2. Estimated Delivery Time

• Andhra Pradesh & Telangana: 2–4 Business Days*
• Other South Indian States: 3–5 Business Days*
• Rest of India: 4–6 Business Days*
• Delivery timelines are approximate and may vary due to weather conditions, public holidays or courier delays.

3. Order Tracking

4. Shipping Charges

• Shipping charges are calculated based on your delivery location and order value.
• The applicable shipping charge will be displayed during checkout before payment.
• We strive to keep shipping costs as low as possible while ensuring safe and secure delivery.

5. Damaged or Incorrect Orders

• Please report any damaged or incorrect product within 24 hours of delivery.
• A continuous unboxing video from opening the sealed package is mandatory for verification of damaged, incorrect or missing items.
• Claims submitted without a valid unboxing video may not be accepted.
• After successful verification, we will arrange a replacement or refund as applicable.

6. Cash on Delivery (COD)

7. Important Information

• Delivery timelines are estimates and may change due to unforeseen circumstances beyond our control.
• Please ensure your shipping address and contact details are accurate while placing your order.
• Kumar Jewellers is not responsible for delays caused by courier partners, natural calamities or government restrictions.