Returns & Exchanges
Return & Refund Policy
At Kumar Jewellers, we are committed to providing genuine jewellery and excellent customer service. Please read our Return & Refund Policy carefully before placing your order.
Return Eligibility
- Incorrect Product: If you receive a product different from what you ordered, please contact us within 48 hours of delivery. After verification, we will arrange a replacement or refund.
- Damaged Product: If your order arrives damaged, notify us within 48 hours of delivery with clear photos and a complete unboxing video. After verification, we will arrange a replacement or refund.
- Quality Concerns: If you have any quality-related concerns, please contact us within 7 days of receiving your order. Our quality team will inspect the issue before approving any replacement or refund.
Mandatory Unboxing Video
For security reasons, a continuous unboxing video starting from the unopened sealed package is mandatory for all claims related to damaged, incorrect or missing products.
The video must clearly show the package before opening, the complete unboxing process and the condition of the product. Claims submitted without a valid unboxing video will not be accepted.
The video must clearly show the package before opening, the complete unboxing process and the condition of the product. Claims submitted without a valid unboxing video will not be accepted.
Non-Returnable Items
- Customized or personalized jewellery unless received damaged or defective.
- Products showing signs of wear, misuse, damage or alteration after delivery.
- International orders unless the product was damaged during transit.
- Products returned without original packaging, certificates, invoices or accessories.
Return & Refund Process
- Contact our customer support within the applicable return period by phone or email with your Order ID.
- Share clear photographs/videos along with the mandatory unboxing video for verification.
- After approval, we will provide return instructions.
- Once the returned product is received and inspected, we will process a replacement or refund.
- Approved refunds will be credited to the original payment method within 7–10 business days.
- Approved replacement products are generally dispatched within 5–7 business days.
Important Notes
- Replacement requests should be raised within 24 hours of delivery.
- Customers are responsible for return shipping charges unless the return is due to our mistake (wrong or damaged product).
- Shipping charges and customization charges are non-refundable unless the issue is caused by Kumar Jewellers.
- All replacement and refund requests are subject to verification and approval by our support team.