How do I place an order?

Browse our jewellery collection, choose your favourite piece, select the required options (if applicable), add it to your cart and complete the checkout using our secure payment system.

Can I modify or cancel my order?

No. Once an order has been successfully placed, it cannot be modified or cancelled. We begin processing orders immediately to ensure quick dispatch and delivery.

Please review your order details, shipping address and contact information carefully before completing your purchase.

Are your jewellery pieces authentic?

Yes. Every jewellery piece is carefully crafted and quality checked before dispatch to ensure authenticity, excellent craftsmanship and customer satisfaction.

Do you offer customised jewellery?

Yes. We create customised jewellery based on your preferred design and requirements. Please contact our team to discuss your custom jewellery order.

How long does delivery take?

Orders are generally delivered within 3–5 business days after confirmation. Delivery timelines may vary depending on your location.

Do you charge for shipping?

No. We provide FREE shipping across India on all orders.

How can I track my order?

Once your order has been dispatched, a Tracking ID will be sent to your registered Email or SMS.

Simply enter the Tracking ID in the "Track Order" section available in our website menu to view your shipment status.

Can I return my order?

No. Returns are not accepted once an order has been delivered.

When can I request an exchange?

Exchanges are accepted only if the product is received damaged during transit.

• Damage must be reported within 24 hours of delivery.
• A complete, uninterrupted unboxing video from the sealed package is mandatory.
• Requests without a valid unboxing video cannot be accepted.
• All exchange requests are subject to verification by our team.

What payment methods do you accept?

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Other payment options available during checkout

Is my payment secure?

Absolutely. All payments are processed through trusted and secure payment gateways.

Kumar Jewellers never stores your debit card details, credit card details, UPI PIN or banking credentials.